Charmius Casino Terms & Conditions
- Agreement to These Terms
- Who May Use the Service
- Opening an Account
- Identity and Security Checks
- Funding Your Account
- Withdrawal Conditions
- Promotional Offers
- Proper Use of the Platform
- Conduct That Is Not Allowed
- Ownership of Content
- Responsibility and Liability
- Restrictions and Closure
- Privacy and Personal Information
- Safer Gambling Support
- Changes to These Conditions
- How to Get in Touch
These Terms and Conditions govern access to and use of Charmius Casino, including its website, games, payment features, promotions and related services. By opening an account or using the platform, you confirm that you have read and understood these terms and agree to follow them.
These terms apply together with any specific promotional rules, game rules, privacy information and other notices displayed on the Charmius Casino platform. If a promotional rule conflicts with these terms, the specific rule will apply to that promotion only.
Agreement to These Terms
Using Charmius Casino means that you accept these Terms and Conditions. If you do not agree with any part of them, you must not register, deposit funds, play games or otherwise use the platform.
You are responsible for reviewing the current version before using the service. Certain features may have additional conditions, including individual game rules, payment requirements or bonus terms. Those conditions form part of your agreement with Charmius Casino when you use the relevant feature.
Who May Use the Service
Charmius Casino is available only to individuals who are at least 18 years old. By registering, you confirm that you meet the minimum age requirement and that you are permitted to use online casino services in the location where you are present.
You must not access the platform from a jurisdiction where online gambling is prohibited or restricted. Charmius Casino may decline access where it cannot reasonably confirm that use of the service is permitted. You may not allow another person to use your account.
Opening an Account
Only one account may be created per person unless Charmius Casino gives written permission for an exception. Registration information must be accurate, complete and kept current. You must promptly update details that change after registration.
Account credentials are personal to you. Keep your username, password and other access details confidential, and notify Charmius Casino promptly if you suspect unauthorised access. You remain responsible for activity carried out through your account where you have failed to protect your credentials.
Identity and Security Checks
Charmius Casino may request documents or information to verify your identity, age, payment method, account details or source of funds. Verification can take place during registration, before a transaction, when requesting a withdrawal or at another appropriate time.
Documents must be genuine, current and readable. Until checks are completed, Charmius Casino may restrict deposits, gameplay, bonuses or withdrawals. If information cannot be verified or appears inconsistent, the account may be reviewed under these terms and applicable requirements.
Funding Your Account
You may deposit only through payment methods made available on the platform. Funds must belong to you, and you must be authorised to use the selected payment method. Charmius Casino does not accept responsibility for delays caused by a bank, payment provider or other third party.
Check the transaction details before confirming a deposit. A deposit is normally credited after the payment provider has approved and processed it. Charmius Casino may reject, reverse or review a transaction where there is a security concern, processing error or suspected misuse.
Do not use the account as a bank account or payment transfer facility. Deposited funds should be used for lawful entertainment purposes on the platform.
Withdrawal Conditions
Withdrawal requests are processed in accordance with the payment options and procedures shown in your account. Charmius Casino may require completion of identity and payment checks before releasing funds. Withdrawals may be returned to the original payment method where this is practical and appropriate.
You must provide accurate payment details and comply with any applicable transaction limits. Processing times can vary because of internal reviews and the involvement of banks or payment providers. Charmius Casino is not responsible for delays outside its reasonable control.
Where a balance includes bonus funds, applicable wagering or promotional conditions must be satisfied before related winnings can be withdrawn. Any unresolved chargeback, suspected fraud or breach of these terms may result in a withdrawal being paused while the matter is examined.
Promotional Offers
Bonuses, free plays and other promotional benefits are available only under the specific rules published with each offer. Those rules may include eligibility conditions, qualifying deposits, expiry dates, wagering requirements, game restrictions, maximum conversion amounts and withdrawal limits.
Unless stated otherwise, promotions are limited to one benefit per person, household, payment method, device or other related account. Charmius Casino may withdraw a promotion if it has been claimed in error, obtained through manipulation or used in breach of its conditions.
You should read the complete terms of an offer before accepting it. A bonus may expire if it is not used within the stated period, and unused promotional value may be removed when the offer ends.
Proper Use of the Platform
You must use Charmius Casino honestly, lawfully and for personal entertainment. You are responsible for ensuring that your equipment, internet connection and software are suitable for accessing the service.
Game results are determined by the relevant game system and the records maintained by Charmius Casino. If a technical error affects a game, transaction or promotion, the affected activity may be corrected, cancelled or reviewed. You should stop using a feature if it appears to malfunction and report the issue without attempting to benefit from it.
Conduct That Is Not Allowed
The following activities are prohibited:
- Providing false, misleading or incomplete registration or verification information.
- Using another person’s account, permitting another person to use yours, or creating multiple accounts without approval.
- Attempting to bypass security controls, account limits, geographic restrictions or promotional conditions.
- Using automated tools, bots, scripts, scraping systems or software designed to interfere with the platform.
- Engaging in fraud, money laundering, chargeback abuse, collusion or any other unlawful conduct.
- Exploiting a technical fault, pricing error, game error or promotional mistake.
- Interfering with the availability, integrity or security of the website, games or payment systems.
Charmius Casino may investigate suspected prohibited activity and take proportionate action, including cancelling affected transactions or restricting access.
Ownership of Content
The website, software, design, logos, text, graphics, game presentation and other materials made available by Charmius Casino are protected by intellectual property rights or used with permission. Your use of the platform does not transfer ownership of any such material to you.
You may view and use the service for personal purposes only. You must not copy, reproduce, modify, publish, distribute, sell, reverse engineer or commercially exploit any part of the platform without prior permission.
Responsibility and Liability
Charmius Casino aims to provide a reliable service but does not guarantee that the platform will always be available, uninterrupted, error-free or compatible with every device. Access may be temporarily affected by maintenance, technical faults, network issues or events outside reasonable control.
To the extent permitted by applicable law, Charmius Casino is not responsible for losses arising from your misuse of the service, inaccurate information supplied by you, unauthorised access caused by your failure to protect credentials, or interruptions caused by third parties.
Nothing in these terms excludes or limits a right or protection that cannot lawfully be excluded or limited. Where liability cannot be excluded, it will be addressed to the extent permitted by applicable law.
Restrictions and Closure
Charmius Casino may suspend, limit or close an account where it reasonably considers this necessary for security, verification, responsible gambling, legal compliance, payment protection or investigation of a possible breach.
An account may also be closed at your request, subject to completion of outstanding checks and transactions. If an account is closed because of a breach, suspected fraud or prohibited conduct, Charmius Casino may cancel affected bonuses and transactions. Any remaining genuine balance will be reviewed in accordance with these terms and applicable requirements.
Privacy and Personal Information
Charmius Casino collects and uses personal information to provide the service, manage accounts, process payments, verify users, prevent misuse, meet operational needs and communicate important account information. Information may be shared with service providers, payment partners or other parties where reasonably necessary for these purposes.
Personal information is handled in accordance with the applicable privacy information provided by Charmius Casino. You should ensure that the information submitted to the platform is accurate and notify Charmius Casino if it needs correction.
Safer Gambling Support
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances, take regular breaks and avoid playing when distressed, under the influence of alcohol or unable to make clear decisions.
If gambling is no longer enjoyable or feels difficult to control, stop using the service and consider seeking independent support. Charmius Casino may offer account limits, time-out options or self-exclusion tools where available. Requests for restriction should be made before further play, since account changes may not apply to activity already completed.
Changes to These Conditions
Charmius Casino may update these Terms and Conditions when its services, procedures or legal obligations change. The revised version will apply from the date it is published or from any later date stated in the notice.
Continuing to use the platform after an update means that you accept the revised terms. If you do not agree with a change, you must stop using the service and may request account closure, subject to any outstanding verification or payment matters.
How to Get in Touch
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling features, contact Charmius Casino at [email protected]. Include enough information for your request to be identified, but do not send your password or other confidential security credentials.
Charmius Casino may request additional information before discussing account-specific matters. This helps protect your account and ensures that information is disclosed only to the authorised account holder.
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